Exciting Times at Tay - We're Moving to Uptick!

At Tay Fire and Security, we're always looing for ways to improve how we work so we can deliver the very best service to our clients. That's why we're thrilled to announce that we are migrating to a brand new Job and Asset Management System - Uptick.

Why Uptick?

The Fire and Security industry is moving towards smarter, more connected ways of working - and so are we. Uptick is designed specifically for businesses like ours, making it easier to manage inspections, maintenance, compliance records and communication all in one place.

This means:

✅ Better Digital Compliance - We can store and track all your compliance data securely and digitally, ensuring you always have the latest certificates, inspection reports, and service records at your fingertips.

✅ Full transparency on defects - If we find an issue during an inspection, you'll be able to see exactly what it is, where it is, and the recommended next steps - no confusion, no delays.

✅ A Golden Thread of information - Uptick keeps everything connected. From the first service visit to ongoing maintenance, all your fire and security information is logged, updated, and easily traceable. This not only helps with industry regulations but also gives you peace of mind that nothing is missed.

The Client Portal - Your Information, Anytime

One of the most exciting features of Uptick is the client portal. This will allow you to log in and view:

✅ Your Servicing History

✅ Open and Completed Jobs

✅ Compliance Documentation

✅ Photographs and notes from engineers

✅ Live Updates on ongoing work

✅ Defect quotes

No more searching through emails for certificates or wondering when the last service was carried out - it's all there in one central, secure place, available 24/7.

Streamlining Our Processes

We know your time is valuable. Uptick will help us streamline our internal processes, meaning:

✅ Faster reporting after inspections

✅ Quicker scheduling and job updates

✅ More accurate record-keeping

✅ Better communication between our office team and field engineers

✅ Quicker turnaround on defect quoting.

By cutting down on manual admin and paperwork, our engineers and office staff can spend more time focusing on what really matters - keeping you safe and compliant.

Why Change Is A Good Thing

We understand that change can sometimes feel daunting, but this change is all about making things easier and better - for us and for you. Uptick provides the tools to work more efficiently, be more transparent, and provide you with the level of service you deserve.

Our industry is always evolving, and by embracing the right technology, we're ensuring that Tay Fire and Security remains ahead of the curve, ready to meet your needs now and in the future.

When Will This Happen?

We are officially LIVE! We will be contacting our customers to arrange access to the client portal over the coming weeks.

Looking Ahead

We're genuinely excited about the move. Uptick represents a step forward in how we deliver our services - with more transparency, more efficiency, and more value for our clients.

Thank you for trusting Tay Fire and Security with your Fire and Security needs. We can't wait to show you what Uptick can do.